Free shipping over 3,000 yen (excluding overseas shipping)

Shipping charges


Shipping and Delivery

Within Japan

Free shipping for purchases over 3000 yen (per destination ) (excluding Okinawa and other areas outside Japan)
Flat rate 880 yen (except Okinawa and outside Japan) Okinawa 2000 yen
We will roast and package each order and ship within 2 to 5 business days.
If you have a specific arrival date, please specify it in the remarks column.
We will do our best to accommodate your request.

Outside Japan

Shipping costs will vary depending on the weight of the item and the delivery area.
You can check the shipping cost in the purchase process after selecting the item.
Currency will also be changed to your local currency during the purchase process.
We ship by EMS (International Mail Service).
The shipment is expected to take around 4 to 10 days.
Please note that additional taxes may be charged at the time of delivery.
*We only accept credit card payments for shipments outside of Japan.

Return Policy

We accept returns only under the following conditions
1) Damaged or defective merchandise.
2) If there is a mistake or missing item
Please contact us within 5 days of receipt of the product and return it to us.
After the product arrives at our company, we will proceed with the refund process.
Returns should be sent to
BONGENCOFFEE
104-0061
2-16-3 Ginza, Chuo-ku, Tokyo
03-6264-3988

Change of Shipping Address

Please contact us by e-mail as soon as possible after purchase.

Order Changes

You may change the items or number of items ordered.
Please contact us by e-mail as soon as possible after purchase.

Inquiries

If you have any other inquiries, please contact the following EC contact:
BONGENCOFFEE
2-16-3 Ginza, Chuo-ku, Tokyo 104-0061, Japan Tel: 03-6264-3988
English