FAQ

We roast and package each order individually, so your order will be shipped within 4-7 business days.
For orders outside of Japan, shipping is expected to take approximately 4 to 10 days.

Within Japan
Free shipping for purchases over 10,000 yen (per delivery address) (excluding Okinawa and outside Japan)
Flat rate of 900 yen (excluding Okinawa and outside Japan)

Outside Japan <br/>Varies depending on product weight and delivery area.
Shipping costs can be confirmed during the checkout process after selecting the product.
Currency will also be changed to the currency of each customer's location during the purchase process.
We will ship via international mail EMS.
Tax may be charged separately at the time of delivery.

Within Japan <br/>The following payment methods are available.
Credit card payment at convenience stores (Seven-Eleven, Family Mart, Lawson, Ministop, Daily Yamazaki)
PayPay
LINE Pay
Merpay Deferred Payment (Payday)
Rakuten Pay

Outside Japan <br/>Only credit card payments are accepted.

We only accept the following content.
1) If the product is damaged or defective
2) If there is an error or missing item in the product, please contact us and return it within 5 days of receiving the product.
* Once the product arrives at our company, we will begin the refund process.

Return address
BONGEN COFFEE
2-16-3 Ginza, Chuo-ku, Tokyo 104-0061
Phone number: 03-6264-3988

If you would like a receipt, please write your name and request for a receipt in the comments section when placing your order.

Yes, it is possible.
If you log in using the "Manage Subscriptions" link in your order confirmation email, you can "skip, pause, or cancel" your subscription from the subscription management screen.