Usage Guide

We only accept the following content.
1) If the product is damaged or defective
2) If there is an error or missing item in the product, please contact us and return it within 5 days of receiving the product.
* Once the product arrives at our company, we will begin the refund process.

Please contact us by email as soon as possible after your purchase.
support_ec@ginza-bongen.jp

Order items and order quantities can be changed.
Please contact us by email as soon as possible after your purchase.
support_ec@ginza-bongen.jp

We offer a subscription service so you can enjoy fresh coffee whenever you want, as often as you like.

• You can choose to have your delivery delivered every two weeks or every month.
• After your first order is completed, a new order will be automatically created every two weeks or one month (the period you select). After the order is created, we roast and package each order, so it will ship within 4-7 business days. *Please note that it may not arrive exactly two weeks later.
• You can skip or cancel your next delivery. (You can view your subscription management screen by logging in via "Manage Subscriptions" in the order confirmation email.)
• All domestic deliveries are free of charge.
• Payment can be made by credit card. If you continue your subscription, the same payment method as the previous one will be applied.

If you are giving as a gift, the following options are available:

• Noshi (gift wrapping)
• Gift wrapping (We will put it in a gift box for presents.)
• paper bag

Please note:
*Normal purchases and gift items cannot be purchased at the same time. Please purchase one gift item at a time.
*Please note that options (gift delivery) cannot be added to regular purchases.

Once you have registered as a member and made a purchase, you can obtain receipts and invoices from your My Page.

For other inquiries, please contact the EC representative listed below.
BONGEN COFFEE
2-16-3 Ginza, Chuo-ku, Tokyo 104-0061 Phone number: 03-6264-3988
support_ec@ginza-bongen.jp